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FAQ - Frequently asked questions

We have compiled the most important questions and answers for you. Nothing suitable? If you have any further questions, please contact us.
Exhibitors
Visitors
Press

Exhibitors

General
Parking-Arrival
Exhibitor pass
Registration

General

How do I receive an invitation letter for my visa application?

With regard to entry formalities, we recommend that you contact the German embassy or consulate in your country or your travel agency.

With effect from 24 July 2013, the visa offices at the foreign representations of the Federal Republic of Germany have been informed that future applications for a visa to visit a trade fair in Germany will no longer require the presentation of an invitation from the respective trade fair company.

Exhibitors are requested to submit an exhibitor authorisation from the respective trade fair company when applying for a visa. In this case, the visa can be issued free of charge. If the exhibitor is not in possession of an exhibitor authorisation, the purpose of the trip must be made plausible in another way; in this case, a visa cannot be issued free of charge.

Messe Düsseldorf is represented by 77 partners in 141 nations worldwide. They offer a wide range of trade fair-related services for visitors, exhibitors and the press. You can find more information about our foreign representatives and their contact details on our website.

Parking-Arrival

Arrival by car

 

Our address:

For Freight Forwarding Agencies / Stand builders:
D - 40474 Düsseldorf, Am Staad (=entry Gate 1)
D - 40474 Düsseldorf, Arena-Strasse (=entry for halls 8a + 8b)

Administration Center:
D - 40474 Düsseldorf, Stockumer Kirchstrasse 61

Our coordinates:
N 51° 16.096
E 6° 43630

 

You can find more detailed information on how to get to our fairground with the different means of transport on our Website.

As an exhibitor at our event, you can order parking tickets in the online order system of the respective event.

What do I have to consider when buying the Düsseldorf ticket?

The Düsseldorf Ticket is only valid in conjunction with a trade fair admission ticket and photo identification.

Where is the Düsseldorf-Ticket valid?

Please note that the Düsseldorf-Ticket is valid in the entire Düsseldorf city area (price level A3). For journeys beyond the city limits, we recommend the eezy ticket, available in the Rheinbahn app, or the other Rheinbahn ticket offers.

Can I buy Düsseldorf tickets for other people?

You can also buy the Düsseldorf ticket for other people. Please add the required number to your shopping cart and personalise these tickets in the next step before making the payment.

Exhibitor pass

Can I redeem all exhibitor pass codes via my e-mail address?

The exhibitor passes are personalized for you, so you can only use one exhibitor pass code per e-mail address/registration.

In order to redeem additional exhibitor pass codes, the person concerned must register independently with their own name and e-mail address.

I did not receive a confirmation email after my registration. What can I do?

Please check your inbox and spam order. 

If emails from us do not arrive, it may be because the sender address ticket@messe-duesseldorf.de is blocked by the recipient or cannot be delivered due to a firewall.

If you have not received an email, please contact our ticket hotline: +49 211 / 4560-7600 Email: ticket@messe-duesseldorf.de

I did not receive my badge after confirming my registration

If you have not received your exhibitor pass by email after confirming your personal details, please redeem your exhibitor pass code again in the ticket shop under "Exhibitor".

Is it possible to change the name of the exhibitor pass?

It is not possible to change names or companies on a created pass. The exhibitor pass must be cancelled online in the Exhibitor Voucher Manager. Your main contact from your company for the trade show can login there.

Can I also redeem my exhibitor voucher code also be redeemed on site at the trade fair?

Yes, this is possible with a registration form at the cash desk if necessary. To avoid waiting times, we recommend redeeming exhibitor voucher codes in advance.

Is the exhibitor pass also valid in printed form or only digitally?

Of course, you can also print out your exhibitor pass.

Registration

I am an agency etc. working for the beauty industry. How can I legitimise myself?

We have listed all the sectors and legitimation options in detail for you here. If your company does not belong directly to the sector, specialist beauscher legitimation is unfortunately not possible.

What do I have to submit for trade visitor legitimation?

We have listed all the sectors and legitimation options in detail for you here. If your company does not belong directly to the sector, specialist beauscher legitimation is unfortunately not possible.

There is an incorrect name behind my registration. What can I do?

If this email address has already been registered in the past with a different name, please write us the data change by email to privacy@messe-duesseldorf.de.

I can't register because the system asks for a password.

If the system asks for a password after you have entered your email address, this email address is already registered with Messe Düsseldorf. Registration is valid for all events at Messe Düsseldorf.
Please enter your personal password that you chose during registration or reset your password using the "Forgotten your password? function.

How can I change my data after registration?

After registering, you can log in to the ticket shop and edit your data via the menu item "Edit personal data".
If your name has changed, please send us an e-mail at privacy@messe-duesseldorf.de to have your data changed.

How can I change my password?

If you no longer have your password, you can use the "Forgot your password? function to request a new password.

You can also change your password at any time while logged in to the Ticketshop under "Edit personal data".

Visitors

general information
trade visitor legitimation
Parking-Arrival
eTicket
Voucher Redemption
Registration

general information

Are dogs allowed on the exhibition grounds?

Generally we advise you not to bring your dog with you to the fairground as tehere are no facilities for animals. But it is not forbidden. Dogs are not permitted at medical trade fairs.

In case of bringing a dog, the owner is responsible for the disposal of the waste. Bag dispensers are located at the entrances in the outdoor area. Drinking bowls are located in front of the outdoor catering area in the indoor area. Assistance dogs (such as guide dogs, signal dogs, dogs for deaf people, medical signal dogs, disabled assistance dogs) may of course always be brought along.

How do I receive an invitation letter for my visa application?

Please note that you do NOT need a letter of invitation from the trade fair company to apply for a Schengen visa at the German Embassy/Consulate. This rule has changed since September 2013 and was adopted by the Federal Government.

For a person travelling to the fair as a visitor, you should submit the following information:
1) Visitor admission eTicket, which can be purchased online.

In addition, please contact the German embassy/consulate from which you will apply for the Schengen visa or visit their official website to find out which other documents you also need to submit in person.

If you have any further questions regarding your visa matters, it is best to contact our colleagues in your country. Worldwide, 77 partners represent Messe Düsseldorf in 141 nations. They offer a wide range of services for visitors, exhibitors and the press. You can find more information about our foreign representatives and their contact details on our website.

Where can I rent a wheelchair?

Standard wheelchairs (free of charge) and electric wheelchairs (20,-- €) can be rented at our trade fair outpatient clinic for all trade fairs.

The wheelchairs can carry a maximum load of 100 kg. Standard wheelchairs and electric wheelchairs are only available in limited numbers.

Advance booking is therefore strongly recommended. Below is the link for pre-registration:

 

E-Mail: rollstuhlverleih@messe-duesseldorf.de


 
The rental coupons for the electric scooters amounting to 20,- € can be purchased at the fair cash desk and exchanged for an electric wheelchair at the fair ambulance.


Fair ambulance
North Entrance (Hall 7, ground floor)
Phone: +49 (0) 211 4560-231
E-mail: rollstuhlverleih@messe-duesseldorf.de

Are there cloakrooms on the exhibition grounds?

During the entire duration of the trade fair, you can leave your clothes and luggage for storage from 1.5 hours before the official start of the trade fair until one hour after the end of the trade fair. The cloakrooms are located at the entrances.

Are suitcases/trolleys allowed on the exhibition grounds?

Yes, suitcases/trolleys are permitted on the exhibition grounds.

trade visitor legitimation

I am a trade visitor but was rejected. Why?

If you personally work in the sector, please send us a document stating the relevant sector and your personal name. Please note that on trade licences, for example, the sector sometimes only appears on the second page. In this case, please submit this document as well.

I have legitimised myself and still have not received an answer. How long does it take?

The verification of the submitted legitimation documents takes up to 2 working days after successful registration. If you have newly registered, please make sure that you have confirmed the confirmation email for your registration. We thank you for your patience.

I don't currently have a business - can I still visit the fair?

If you do not currently own a business or are employed in the trade, you cannot be legitimised as a trade visitor.

Parking-Arrival

Arrival by car

Our address:
For visitors:
D - 40474 Düsseldorf, Am Staad
Administration Center:
D - 40474 Düsseldorf, Stockumer Kirchstrasse 61
Our coordinates:
N 51° 16.096
E 6° 43630
You can find more detailed information on how to get to our fairground with the different means of transport on our Website.

How can I buy a parking ticket?

You can conveniently purchase the parking ticket for your car in advance via the ticket shop of GOLDBECK Parking Services GmbH.

I have ordered and paid for my parking ticket. Where can I find my parking ticket?

If you have not received a parking ticket by email, please send your order request to GOLDBECK Parking Services GmbH by email: messe-dus@goldbeck-parking.de

I have ordered and received my parking ticket. Where can I find the invoice?

If you have not received an invoice, please send your invoice request to GOLDBECK Parking Services GmbH by email: messe-dus@goldbeck-parking.de

Can I use my purchased parking ticket on another day?

No, the parking tickets are day-dated and cannot be used on another day. Please contact GOLDBECK Parking Services GmbH by email: messe-dus@goldbeck-parking.de

Can I cancel my parking ticket?

Please send your cancellation request to GOLDBECK Parking Services GmbH by email: messe-dus@goldbeck-parking.de

Can I also buy a parking ticket on site?

If you are arriving by car, you can buy your parking ticket online in advance at Goldbeck Parking's ticket shop if you wish. Alternatively, you can of course pay cash or by card on site when you arrive.

What do I have to consider when buying the Düsseldorf ticket?

The Düsseldorf Ticket is only valid in conjunction with a trade fair admission ticket and photo identification.

Where is the Düsseldorf-Ticket valid?

Please note that the Düsseldorf-Ticket is valid in the entire Düsseldorf city area (price level A3). For journeys beyond the city limits, we recommend the eezy ticket, available in the Rheinbahn app, or the other Rheinbahn ticket offers.

Can I buy Düsseldorf tickets for other people?

You can also buy the Düsseldorf ticket for other people. Please add the required number to your shopping cart and personalise these tickets in the next step before making the payment.

eTicket

Can I take an accompanying person with me?

As a trade visitor, you can also bring a companion who is not a trade visitor. For this purpose, the ticket category "Accompanying person tickets" is available in the ticket shop. You then enter the name of the person accompanying you in the shopping basket.

Why is the ticket shop closed for the fair? Are all the tickets already sold out?

The fair is not sold out. The ticket shop for the event normally always opens 2 to 3 months before the event begins. You can already register in the ticket shop and will be informed by email as soon as the sale starts.

Can I buy tickets for my employees?

No, each trade visitor registers and legitimises himself with his own email address and proof and then buys his own ticket.

Are there box offices on site?

We offer tickets for our events online in advance at a discounted advance price. On-site prices may differ from the online price. You can find more information on our prices page.

Is the entrance for children free?

The age limit for a ticket for children can be found in the info field for the reduced tickets. Children under this age limit do not pay admission when accompanied by an adult.

How do I get the free ticket for my companion if I have entry B or H on my disabled person's card?

Accompanying persons of persons with a disability and the registration number B or H do not need to buy a ticket. They will receive the free admission ticket on site upon presentation of the valid ticket of the severely disabled person and the disabled person's ID card with the B or H registration number.

How can I change the names on my tickets?

Due to the system, we cannot make any changes/adjustments to tickets as well as tickets from redeemed vouchers.

Upon request, we can cancel the entire order or parts thereof and refund the refundable amount.

Please note that cancellation is only possible up to one day before the fair starts!

If redeemed voucher codes are involved, they cannot be used again after cancellation.

Please note that each individual visitor requires a separate registration when placing a new order. A ticket can then be purchased or a voucher redeemed under this access.

How do I cancel my ticket?

You can cancel tickets up to one day before the fair starts by sending an email to ticket@messe-duesseldorf.de. Subsequent cancellation of tickets is no longer possible.

Where can I find my invoice for my ticket purchase?

You will receive the invoice by email together with your order in the attached PDF on the last page. Alternatively, you can download your invoice again at any time under "My orders" in the ticket shop.

When I try to pay by credit card, I get an error. What can I do?

To use the credit card, you must register for two-factor authentication or 3D authentication with your credit card company. Otherwise, a payment will fail. Credit cards without this authentication will be declined.
In order to complete your ticket order, we recommend selecting another payment method.

Voucher Redemption

How can I redeem a voucher?

The voucher can be redeemed online in the ticket shop after successful registration and identification. You can redeem a maximum of 3 voucher codes for yourself, as the tickets are personalised. A subsequent change of name on tickets is not possible!

I would like to use my account to redeem a voucher for someone else. Is that possible?

You can only redeem vouchers for yourself and not for accompanying persons or other persons, as the tickets are personalised. A subsequent change of names on the tickets is not possible due to the system. Every trade visitor who wishes to redeem a voucher code must register online with their own email address.

would like to use my account to redeem a voucher for someone else. Is that possible?

You can only redeem vouchers for yourself and not for accompanying persons or other persons, as the tickets are personalised. A subsequent change of names on the tickets is not possible due to the system. Every trade visitor who wishes to redeem a voucher code must register online with their own email address.

When I want to enter my voucher, I get the message that it has already been used?

Please check whether the voucher code is still in the shopping basket or has already been redeemed and you can download your ticket again under "My orders".
If this is not the case, contact your supplier/issuer for a new, valid code.

Registration

I am an agency etc. working for the beauty industry. How can I legitimise myself?

We have listed all the sectors and legitimation options in detail for you here. If your company does not belong directly to the sector, specialist beauscher legitimation is unfortunately not possible.

How can I legitimise myself as a trade visitor without an email address or buy a ticket?

Legitimation or the purchase of a ticket without an email address is not possible.
Please register in the ticket shop with your email address.
Each email address can only be assigned to one person. Each trade visitor must register with his/her own email address. This can also be a private email address.

What do I have to submit for trade visitor legitimation?

We have listed all the sectors and legitimation options in detail for you here. If your company does not belong directly to the sector, specialist beauscher legitimation is unfortunately not possible.

There is an incorrect name behind my registration. What can I do?

If this email address has already been registered in the past with a different name, please write us the data change by email to privacy@messe-duesseldorf.de.

How can I change my data after registration?

After registering, you can log in to the ticket shop and edit your data via the menu item "Edit personal data".
If your name has changed, please send us an e-mail at privacy@messe-duesseldorf.de to have your data changed.

I can't register because the system asks for a password.

If the system asks for a password after you have entered your email address, this email address is already registered with Messe Düsseldorf. Registration is valid for all events at Messe Düsseldorf.
Please enter your personal password that you chose during registration or reset your password using the "Forgotten your password? function.

I tried to register, but I didn't get the email and so I can't buy tickets.

Please check your inbox and spam orders. 

If emails from us do not arrive, it may be because the sender address ticket@messe-duesseldorf.de is blocked by the recipient or cannot be delivered due to a firewall.

If you have not received an email, please contact our ticket hotline: +49 211 / 4560-7600 Email: ticket@messe-duesseldorf.de

How can I change my password?

If you no longer have your password, you can use the "Forgot your password? function to request a new password.

You can also change your password at any time while logged in to the Ticketshop under "Edit personal data".

Press

general information
Parking-Arrival
Accreditation
Registration

general information

Where can I rent a wheelchair?

Standard wheelchairs (free of charge) and electric wheelchairs (20,-- €) can be rented at our trade fair outpatient clinic for all trade fairs.

The wheelchairs can carry a maximum load of 100 kg. Standard wheelchairs and electric wheelchairs are only available in limited numbers.

Advance booking is therefore strongly recommended. Below is the link for pre-registration:

 

E-Mail: rollstuhlverleih@messe-duesseldorf.de


 
The rental coupons for the electric scooters amounting to 20,- € can be purchased at the fair cash desk and exchanged for an electric wheelchair at the fair ambulance.


Fair ambulance
North Entrance (Hall 7, ground floor)
Phone: +49 (0) 211 4560-231
E-mail: rollstuhlverleih@messe-duesseldorf.de

Are there cloakrooms on the exhibition grounds?

During the entire duration of the trade fair, you can leave your clothes and luggage for storage from 1.5 hours before the official start of the trade fair until one hour after the end of the trade fair. The cloakrooms are located at the entrances.

Parking-Arrival

Arrival by car

Our address:
For visitors:
D - 40474 Düsseldorf, Am Staad
Administration Center:
D - 40474 Düsseldorf, Stockumer Kirchstrasse 61
Our coordinates:
N 51° 16.096
E 6° 43630
You can find more detailed information on how to get to our fairground with the different means of transport on our Website.

Accreditation

How do I get my press ticket?

After successful accreditation, you will receive an email with a link to the ticket shop. Here you can add your free press ticket to your shopping basket and complete your order. You will then receive an email with the press ticket as a PDF attachment to print out.

I can't register because the system asks for a password.

If the system asks for a password after you have entered your e-mail address, this e-mail address is already registered with Messe Düsseldorf. A registration is valid for all events organised by Messe Düsseldorf.
Please enter your personal password that you chose when you registered or reset your password using the "Forgot your password?" function.

Registration

How can I change my data with which I am accredited or registered with you?

You can update your data in the Press registration area on the respective trade fair section under register/ change personal data.
It is not possible to change names. Please contact us by email at privacy@messe-duesseldorf.de for a name change.

Contact

Support for exhibitors

Phone: +49 211 4560-400
Send us an email

Support for visitors

Phone: +49 211 4560-7600
Send us an email

Support for journalists

Phone: +49 211 4560-01
Ticket-Hotline: +49 211 / 4560-7600
ⓘ In case of questions, customer complaints, cancellations, etc.
call the shown hotline number or write an email to the mentioned address.
Our hotline staff will answer your inquiries as soon as possible.

Email: ticket@messe-duesseldorf.de
(No telephone or written ticket order possible)